About Swain Risk Solutions

Its difference is the personal and friendly service standards epitomised by the founder – Laura Swain – and embraced by her team.

Known by many in the motor trade as ‘Insurance Laura’, the company’s driving-force is not ego-driven, or pushy, but instead is determined to ensure each client has the correct insurance policy to cover all reasonable risks.

She cares about her clients, spends time building rapport and a proper business relationship with her clients, and doesn’t ‘sell’ her services, but rather relies on word-of-mouth to build her reputation.

Neither Laura nor her team are pin-striped, dusty brokers in the traditional mould, but are genuine people, with real lives, and a proper understanding of how clients see both risk and insurance, and know how to help balance them both.

Both Laura and her renowned ‘wing-woman’ Nicky Wilson are both committed to offer that personal service with no pretensions, just genuine high-quality service.

In practice, what this means is that every new client receives a thorough fact-finding study to ensure a clear understanding of a client’s needs. And then the research to tailor the correct policies to satisfy those needs. Followed up by on-going service which is only a phone call away.

SRS understands the importance of having someone you can trust when you need help, so allocate a nominated member of the team to work with each client and manage that account. That account manager answers client calls, rather than an impersonal call-centre, and is in place to offer advice and assistance throughout the year, and not just when an account is due for renewal - again unlike other large, faceless insurance factories.